At Etheris Store („we,“ „us,“ or „our“), operating through etherisstore.com, we are committed to protecting your privacy and personal data in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

Personal Data You Provide:

  • Contact details (name, email, phone number)

  • Shipping/billing address

  • Payment information (processed securely via third-party gateways)

  • Account credentials (if you create an account)

  • Communications (customer service inquiries, feedback)

Automatically Collected Data:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, time spent, click patterns)

  • Cookies and tracking technologies (see Section 4)

2. How We Use Your Information

We process your data for the following purposes:

  • Order Processing & Fulfillment: To complete purchases, arrange shipping, and handle returns.

  • Customer Support: To respond to inquiries and provide assistance.

  • Marketing (with consent): To send promotional emails about new products or offers (you may opt out anytime).

  • Website Improvement: To analyze user behavior and optimize our services.

  • Legal Compliance: To meet tax, customs, and regulatory obligations (especially for shipments to Germany).

3. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following legal bases:

  • Contractual necessity: To fulfill your orders.

  • Legitimate interests: For fraud prevention and website analytics.

  • Consent: For marketing communications (you can withdraw consent anytime).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable shopping cart functionality

  • Remember user preferences

  • Analyze website traffic via Google Analytics

  • Deliver targeted ads (if applicable)

You can manage cookie preferences through your browser settings.

5. Data Sharing & Third Parties

We only share data when necessary with:

  • Payment processors (PayPal, Stripe)

  • Shipping carriers (DHL, FedEx)

  • Cloud service providers (for website hosting)

  • Legal authorities (if required by law)

All third parties are GDPR-compliant or operate under similar privacy standards.

6. International Data Transfers

As an international business, your data may be transferred outside the EU (e.g., to our China office). We ensure such transfers are protected via:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions (where applicable)

7. Data Retention

We retain your personal data only as long as necessary:

  • Order data: 5 years (for tax and warranty purposes)

  • Marketing data: Until you unsubscribe

  • Inactive accounts: 2 years after last login

8. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (for marketing)

  • Lodge complaints with a supervisory authority

To exercise these rights, contact us at anbaiying6688@gmail.com.

9. Data Security

We implement robust measures to protect your data:

  • SSL encryption for all transactions

  • Secure payment gateways

  • Limited employee access to sensitive data

  • Regular security audits

10. Age Restrictions

Our website and products are intended for adults (18+). We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy periodically. The „Last Updated“ date will reflect changes.

12. Contact Us

For privacy-related questions or requests:
📧 Email: anbaiying6688@gmail.com
📞 Phone: +86 18565366036
🏢 Address: Building 3, East District, Times Fangzhou, Haizhu District, Guangzhou City, Guangdong Province

Thank you for trusting Etheris Store with your privacy. 🔞