At Etheris Store (etherisstore.com), we strive for complete customer satisfaction. This policy outlines our return, refund, and exchange procedures for orders shipped to Germany and other international destinations. Please read carefully before initiating a return.

1. Returns Eligibility

Acceptable Reasons for Returns:

✔ Defective/Damaged Items: Products arriving damaged or malfunctioning
✔ Wrong Item Shipped: If you received an incorrect product
✔ Unopened Products: Items in original packaging with seals intact

Non-Returnable Items:

✖ Opened Intimate Products: For hygiene reasons, used adult toys cannot be returned
✖ Custom-Made Items: Including specially configured dolls or personalized products
✖ Discounted/Final Sale Items: Clearly marked „non-returnable“ at purchase

2. Return Timeframe

  • Standard Returns: 14 days from delivery date (EU consumer law requirement)

  • Defective Products: Must be reported within 7 days of receipt

3. Return Process

Step-by-Step Instructions:

  1. Contact Us First: Email anbaiying6688@gmail.com with:

    • Order number

    • Photos/video of the issue (for defective items)

    • Reason for return

  2. Await Authorization: We’ll respond within 2 business days with:

    • Return approval/denial

    • Return shipping instructions (if applicable)

  3. Ship the Item: For approved returns:

    • Use the original packaging when possible

    • Include all accessories/manuals

    • Ship to our China warehouse (address provided upon approval)

Note: For defective items shipped from EU warehouses, we may provide local return addresses

4. Return Shipping Costs

Return Type Who Pays Shipping?
Wrong item/damaged product We cover return costs
Change of mind/unopened return Customer pays return shipping
Free return promotions Check current offers

5. Refund Processing

Approved Refunds Will Be Issued Via:

  • Original payment method (5-10 business days processing)

  • Store credit (faster processing, +10% bonus)

Deductions May Apply For:

  • Missing accessories/packaging

  • Items showing signs of use

  • Original shipping costs (unless return is our fault)

6. Exchanges

We offer exchanges for:

  • Defective products (same model)

  • Wrong size/color (subject to availability)

*Processing time: 7-14 business days after we receive your return*

7. Special Cases – Germany Shipments

For EU Customers:

  • Your statutory 14-day withdrawal right applies to unopened products

  • You are responsible for return shipping costs unless the item is faulty

  • VAT refunds follow German tax regulations

8. Non-Returnable Situations

We cannot accept returns if:

  • The product shows signs of use

  • Original packaging is damaged/missing

  • Return request is made after 14 days

  • Item was purchased as „final sale“

9. Dispute Resolution

If unsatisfied with our resolution:

  1. Contact us for further review

  2. For EU customers: You may escalate to European Consumer Centre Germany

10. Contact Information

For return requests or questions:
📧 Email: anbaiying6688@gmail.com
📞 Phone: +86 18565366036 (Mon-Fri, 9AM-6PM GMT+8)
🏢 Returns Address:
Building 3, East District, Times Fangzhou
Haizhu District, Guangzhou City
Guangdong Province, China

Please wait for return authorization before shipping items back

Thank you for shopping with Etheris Store! 🔞
We appreciate your understanding of our policy, designed to balance customer satisfaction with product hygiene and safety standards.